Creating an account is easy! Click the "Sign Up" button in the top right corner of any page, fill in your personal details, verify your email address, and you're ready to start playing. You must be 18 or older to create an account.

You'll need to provide your full name, email address, phone number, date of birth, and create a secure password. We may also require identity verification documents for security purposes.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Yes, you can update most of your account details by logging in and visiting your account settings. Some changes may require verification for security purposes.

Visit our "Buy Tickets" page, select 7 numbers from 1 to 45, choose your entry type (Single, System, or Multi-Week), and proceed to checkout. You can also use Quick Pick for random number selection.

Single Entry: 7 numbers for one draw ($1.35)
System Entry: 8 numbers giving you better odds ($10.80)
Multi-Week: Your numbers play in 4 consecutive draws ($5.40)

Tickets can be cancelled up to 1 hour before the draw closes. After this time, tickets cannot be cancelled or refunded. Contact our support team if you need assistance.

Draws take place every Tuesday at 8:30 PM AEST. Ticket sales close 1 hour before the draw time.

We'll send you an email notification if you win. You can also check your account or visit our results page. Winning numbers are announced shortly after each draw.

Prizes under $1,000 are automatically credited to your account. For larger prizes, our team will contact you with claim instructions and may require identity verification.

You have 12 months from the draw date to claim your prize. Unclaimed prizes are donated to charity after this period.

In Australia, lottery winnings are generally not taxable for individual players. However, we recommend consulting with a tax professional for advice specific to your situation.

We accept major credit cards (Visa, Mastercard), debit cards, PayPal, and bank transfers. All payments are processed securely through our PCI DSS compliant payment system.

Yes, absolutely. We use 256-bit SSL encryption and work with PCI DSS compliant payment processors. Your financial information is never stored on our servers.

Yes, we encourage responsible gaming. You can set daily, weekly, or monthly spending limits in your account settings. These limits help you stay in control of your gaming.

Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact our technical support team at [email protected].

Yes! Our website is fully optimized for mobile devices. You can buy tickets, check results, and manage your account from any smartphone or tablet.

Currently, we offer a mobile-optimized website rather than a dedicated app. Our mobile site provides all the same features as our desktop version.